Frequently Asked Questions

This varies depending on which service you select and where you are located. Real time pricing will be provided at check-out.

-Western Canada shipping ranges from $11-$18. Complimentary on orders $250 or more

-Eastern and northern Canada ranges from $15-$25. Complimentary on orders $250 or more

-USA ranges from $10-$40. Complimentary on orders of $300 or more.

-UK ranges from $15-$50 Complimentary on orders of $300 or more

-Australia ranges from $20-$50 Complimentary on orders of $300 or more

*Prices will vary depending on the time of year and your location.

It depends on what type of piece you ordered.

Small batch collection pieces that are in stock take 5-7 business days to process. Post Office runs happen every Thursday. If you order on a Wednesday your order will ship the following Thursday.

Made to order pieces currently take about 8-10 weeks to be created and prepared for shipping.

It depends on where you are located.

Once a piece is shipped it will take the following amount of time to arrive:

-Canada from 3-10 business days

-USA from 7-21 days.

-Overseas from 10-30 business days.

Relevant shipping estimates will be provided at checkout.

Due to the increased volume Canada Post is experiencing because of the holiday season and Covid-19 I cannot guarantee the above time frames. I strongly recommend choosing a tracked option to ship your precious jewellery.

I’m sad to hear you didn't love your Scenic Route Jewellery! However, if you aren’t satisfied with your purchase, you may return the item for an exchange or refund (minus applicable fees). Please email info @ scenicroutejewellery.com with your order number and why you'd like to return it.

To request a return, please contact me within 5 days of receiving your order.

-Item(s) must be in their original and unworn/unused condition, in the original packaging

-Resized items, made to order rings, custom projects, international orders, and sale items are final sale

-All shipping and handling fees are non-refundable. Purchaser is responsible for return shipping. Tracked shipping is strongly encouraged. A refund will not be issued on items lost in transit.

-Exchanges and refunds are processed within 72 hours of receipt of your package.

Read full policy here.

Did you receive your item as a gift and it isn't the right fit? Let's talk about an exchange. See above regarding resized items, made to order rings, custom projects, and international orders.

If your gift is eligible for exchange, I am happy to process an exchange provided it is within 7 days of purchase/gifting/delivery, it was not a sale item, it's in the original packaging and there are absolutely no indications of wear, damage, or misuse.

All applicable shipping charges are at your expense.

Please email me at info @ senicroutejewellery.com to request an exchange.

All of the jewellery I make in my studio is handmade with 100% recycled metals, with the exception of the delicate chains, ear wires and gold-filled sheet that I purchase from trusted sources. I primarily source my metals from Stuller, a US based SCS certified green refinery. The gemstones and diamonds are ethically sourced and often lab-grown and earth mined diamonds are conflict-free.

Gold-filled is a USA industry standard that legally requires 1/20th, or 5%, of the metal to be pure gold by weight. The regulated process involves pressure bonding multiple layers of solid 14K gold with extreme heat over a core of high-quality jeweller’s brass, resulting in a durable, quality real gold product.

It is an incredibly durable alternative to gold plated jewellery.

This ethical lab grown gem is a great choice for sparkle! A durable beauty, moissanite makes a brilliant alternative for engagement rings. A less costly substitute for diamonds, moissanite was originally found in a meteorite crater and has since landed in hearts everywhere.

Here are 4 facts you might not know about the amazing diamond alternative I love called moissanite!

💎 It is durable enough to last a lifetime. Moissanite ranks highly on the Mohs scale of hardness (9.25) and easily stands up to everyday wear.

💎 You can get a bigger stone for less money. Per carat, you can find a larger Moissanite at a lower price than diamonds of the same size.

💎 They have exceptional sparkle. Moissanite is doubly refractive, so it reflects more light and bends it into mesmerizing flashes of radiant, rainbow fire.

💎Moissanite is available in an amazing variety of sizes, shapes and cuts! Emerald cut? Yes! Pear Rose Cut? Yes! Antique Cushion? Oh yeah! The list goes on…

Unfortunately I cannot guarantee anything, as everyones sensitivities are unique to them. However, I do suggest picking out gold-filled or solid 14k gold pieces, as most sensitive customers love those! I'm also happy to let you know that all my jewellery is 100% nickel and lead free.

Unfortunately if you do happen to have a minor reaction or sensitivity to my pieces, I cannot offer a refund. Thank you for your understanding!

Please handle your piece with care as each piece is handmade with thin, delicate chain and findings that can tarnish or tangle if mistreated. Chemicals in soaps, perfumes, hair products and lotions can be hard on precious metals and will speed up the tarnishing process!

How to show your Scenic Route Jewellery some love:

1. Remove rings and bracelets when washing your hands, doing the dishes or using lotions and sanitizer.

2. Avoid wearing your jewellery in swimming pools, hot tubs and hot springs. Showering and exercising is ok for the metal but you run the risk of breaking chains or snapping or misshaping rings with these activities.

3. When you're not wearing your jewels, keep them in a jewellery box or jewellery bag to keep them from tarnishing. Oxygen exposure accelerates the tarnishing process.

If you have any questions regarding the materials or metals used in a specific piece, please don't hesitate to ask! Contact me here.

Inspired by nature, each piece is designed and carefully crafted to be a constant reminder to seek adventure and see the beauty in every moment.

I create these pieces in my home studio is small batches. They are great gifts for the nature loving person in your life.

These pieces are in stock and ready to ship once when ordered.

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This is my core collection of personalized engagement and wedding rings inspired by nature, designed to celebrate eternal love, and created with sustainable practices and ethically sourced metals and gemstones to endure a lifetime.

When you order a piece from this collection I use the selections you provided and create it by hand just for you in my studio. There will be no other piece like it!

Pieces from this collection take about 8-10 weeks to create. Trust me, the wait is worth it!

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When the jewellery in my "Made to Order" collection lacks that certain something that you've been searching for, I can create that special piece you have in your minds eye!

I love creating rings from scratch that are completely unique to the person who will be wearing them. Because you’ll be wearing it forever, it has to be an uncompromising reflection of your love.

Learn more here: Custom Experience

Personalized jewellery is something you can purchase through my online shop. I've made it possible for you to personalize a variety of options like your centre stone size, type of gemstone accents, metal preference and ring size for a unique take on my signature designs. However, you cannot mix and match design elements from separate rings. This is a great option if a custom ring isn't within your preferred budget.

Custom jewellery is something that is not available in my shop because it is a special experience between you and me where I create something one of kind based on your vision. The designs of my personalized rings can be a starting point, but this is a chance to get completely creative and build something memorable!

Scenic Route Jewellery made in silver or gold-filled is warranted for 3 months from the date of shipping against any defects, like loose stones or if your jewellery arrives in less than ideal condition due to mishandling. Simply put, if I made a mistake, I'm committed to fixing it.

The warranty doesn't cover scratches, dullness of metals or stones due to normal wear and tear, or jewellery that has been stolen, lost, dropped or damaged in any other way.

Having your jewellery resized, altered or repaired by another jeweller voids the warranty.

I do a strict quality control before I package and ship every single item, and I make sure your stones and metals are at their most beautiful before being wrapped up. To claim a warranty, please email info @ scenicroutejewellery.com with a description of what happened, a photo and your order number, so I can help make it right.

Scenic Route Jewellery made is solid gold is warranted for 12 months from the date of shipping against any defects, like loose stones or if your jewellery arrives in less than ideal condition due to mishandling. Simply put, if I made a mistake, I'm committed to fixing it.

The warranty doesn't cover scratches, dullness of metals or stones due to normal wear and tear, or jewellery that has been stolen, lost, dropped or damaged in any other way.

Having your jewellery resized, altered or repaired by another jeweller voids the warranty.

I do a strict quality control before I package and ship every single item, and I make sure your stones and metals are at their most beautiful before being wrapped up. To claim a warranty, please email info @ scenicroutejewellery.com with a description of what happened, a photo and your order number, so I can help make it right.

Frequently Asked Questions

Shipping

Returns/Exchanges

Materials

Care

Process

Warranty

Misc